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Resume of
Heather Fitzenhagen,
Attorney at Law



Resolution Strategies, LLC
1750 Marlyn Road
Fort Myers, FL 33901
Facsimile: (239)332-1797
Resolve@resolutionstrategiesLLC.com

Employment History

June 2003 to PresentPresident – Resolution Strategies, LLC
A mediation organization dedicated to the Resolution of Securities Disputes. Services include: Mediation, Arbitration, Mock Arbitrations, Pre-suit Evaluation and Expert Witness Testimony.
April 1998 to June 2003Vice President – AIG/Royal Alliance Associates, Inc.
Southeast Regional Manager. Developed and implemented a regional management system at the forefront of dramatic changes taking place in the independent broker- dealer arena. Managed a 50+ branch office network in the Southeastern United States for the largest independent broker-dealer organization the AIG Advisor Group. Responsible for branch examinations, outside business activity review and trade blotter analysis. Instrumental in conflict resolution between branch managers and our corporate office. Effectively introduced and supervised all compliance initiatives with a three member staff based in Fort Myers, Florida. Other duties include: Branch business planning, marketing and Consultation, product sales promotion, recruiting, training.
April 1995 to April 1998Vice President – Royal Alliance Associates, Inc.
Branch Office Development. Developed leading recruitment region for subsidiary of Sun America, Inc., a NYSE firm. Responsible for recruiting quality registered representatives, financial planners and broker-dealers in the Eastern U.S.. Duties included: presentations to candidate groups and management of marketing support employees.
August 1994 to April 1995 Regional Director – Wells Fargo, Overland Express Funds
Mutual Fund Marketing. Responsible for the marketing and sales development of a mutual fund family managed by the 9th largest U.S. bank and distributed by Stephen’s Inc., a premier investment banking firm. Territory managed included Florida, Georgia, Mississippi, Alabama, North Carolina and South Carolina. Primary business development and distribution channels included Merrill Lynch, Smith Barney, PaineWebber and various regional broker dealers.

Education

Juris Doctor, Nova Southeastern University
Associate Editor – Nova Law Review
Bachelor of Arts, Hollins College

Licenses

Series 7, 22, 24, 63 and 65
Certified NASD Arbitrator and Mediator
Certified Florida Circuit Civil Mediator
Certified Florida Family Mediator
Member The Florida Bar and Texas Bar
Member American Arbitration Association (AAA)
Member Association for Conflict Resolution (ACR)
Member Florida Academy of Professional Mediators

ADR Experience

Served as an arbitrator or chairperson on 20+ NASD cases, including pre-hearing telephonic conferences, injunctive relief hearings, and general hearings at both Boca Raton and Tampa hearing locations. Performed as corporate representative at both SRO and regulatory hearings.

 

 

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